+1-833-582-1123 +44-808-502-0364   [email protected]
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High quality customer service specializing in approachable and attentive support.

Services

24/7 Assistance.

 vividxx.com know customer service is needed at all times of the day, any day of the week. Our support operators are available 24 hours a day, 7 days a week to help you through all your issues.

Team Members Who Care

 The staff at vividxx.com know how to help you with all your needs regarding your website subscriptions.

Knowledge is the Key!

 Our team takes customer service seriously and have been trained to handle all your support need. Trained carefully and eager to provide support, vividxx.com know the importance of an active support system.

Refund System

 If within the first month of your service you are unhappy with the customer support we offer, you can be refunded to the credit card made to make your initial purchase. Guaranteed!

FREQUENTLY ASKED QUESTIONS

I have a question about upgrading my account?

If the answer you are looking for is not on our FAQ page, then please call us at +1-833-582-1123 +44-808-502-0364 or send us an email at [email protected] and we will be happy to assist you with any questions that you may have.

How can I cancel my membership?

If you want to cancel your membership with us you can email us at [email protected] call us at +1-833-582-1123 +44-808-502-0364, or speak to one of our representatives about it via Live Chat.

I only wanted a trial membership. Why am I still being charged?

All memberships transfer from trial to monthly automatically unless they are canceled within the trial period. Some credit card companies and banking institutions post a preauthorized payment for trial memberships. This preauthorized payment, will “clear” if you cancel within the listed time frame. If you have any additional questions or concerns, contact the financial institution directly.

Is there a way to know for sure if my account has been canceled?

Once you cancel your account, you should receive an email confirming that it was successfully canceled. If you do not receive this email, check your junk/spam folder. If it is not there, give us a call at +1-833-582-1123 +44-808-502-0364 or send us an email at [email protected] and we will be happy to assist you.

I forgot my login information, can someone help?

Our customer service representatives can help you retrieve your username or password information by calling them directly at +1-833-582-1123 +44-808-502-0364 as well as by using the email form or the Live Chat feature on the website.

My credit card keeps getting declined and I don’t know why?

There could be numerous reasons why the card was declined. Please try another card to place the order. If the card keeps getting declined, call us at +1-833-582-1123 +44-808-502-0364 or send us an email at [email protected]. You can always check with your financial institution as well to see if there is a problem with the card.

How do I know it is safe to put my credit card information online?

We use a special encryption page when you sign up that only shows the last four digits of your credit card number. We would never violate your privacy by displaying your private information. If you would like to learn more about our privacy policy, call us at +1-833-582-1123 +44-808-502-0364 or email us at [email protected].

Contact

FINDING YOUR MEMBERSHIP CHARGE

Your confirmation email should include all of your membership information. If you did not receive one, or believe that we have an incorrect email address on file, please contact our Live Support operator, or email us at [email protected], or call us at +44-808-502-0364, +1-833-582-1123.

How to Contact Us

Golden Seaside Ltd., 89 St. James Road, Watford, United Kingdom, WD18 0DY, Company #: 9532464, VAT #: 255825582